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Kristen French Child Advocacy Centre Niagara

Administration Coordinator

The Kristen French Child Advocacy Centre Niagara is seeking applications for the position of Administration Coordinator.

About the Kristen French Child Advocacy Centre

The Kristen French Child Advocacy Centre transforms lives by providing a safe and supportive environment where children and youth can speak about their experiences to professionals, heal from adverse childhood experiences and build resilience so they can overcome the debilitating effects of childhood trauma and realize their potential.

Working collaboratively with the Niagara Regional Police Service, Family and Children’s Services Niagara, and Family Counselling Centre Niagara, the Centre is a charitable, community supported organization serves Niagara’s 12 municipalities helping children, youth and families cope with the life altering impact of physical or sexual abuse, neglect, or of being an unwilling witness to violence.

About the Role

We are looking for an Administrative Coordinator to join our non-profit and act as a point of contact for our employees, volunteers, and clients. The role ensures daily procedures run smoothly by supporting regular office operations, screening phone calls and scheduling meetings.

Duties and Responsibilities

Reception and Interpersonal Connections

▪ Receive children and families with sensitivity and while following established protocol with partners.

▪ Establish rapport with interviewers and counsellors (NRPS, FACS, FCC) and provide good communication regarding the logistics of interviews and managing public entry into the building during interviews.

▪ Greet walk-in public (donors, volunteers, service personnel, other agency personnel) and show equal respect for every person.

▪ Train volunteers assigned to support this position on reception protocol, safety protocol and administration.


▪ Support brand management and coordinate website and social media with outsourced professionals and edit all external communications and publications.

Administration Coordination

▪ Support monthly board meetings and Annual General Meeting with calendar oversight and document management and remain current on all important activities of the Centre.

▪ Oversee building access, phone messages, mail, bills, reception area upkeep and compile data on partner interviews and counselling stats.

▪ Assist in coordination of fundraising events including but not limited to advertising, donor receipts, sourcing of gifts and supplies, logistics)

Financial Support

Coordinate with Bookkeeper on invoices, deposits and related banking and ensure data of donor information.

▪ Manage petty cash.

▪ Coordinate signature protocols for invoices.

Facility Management

Liaise with volunteer Building Committee Chair and Executive Director to manage all grounds and building related needs and when required manage agency orders of supplies and services with suppliers (alarm, cleaning company, ordering products and services, landscaping etc.).

▪ Set up rooms to support activities housed at the Centre.

Health & Safety

  • • Work safely in accordance with the Occupational Health & Safety Act and related regulations; Wear personal protective equipment as required.
  • • Remain current on administrative trends and effective office coordination.
  • • Perform other related duties as assigned.


Completion of university or college program (administration, public relations, hospitality) or equivalent work experience.

Three to five years related experience, preferably in a small non-profit agency.

Warm and outgoing with excellent interpersonal skills including patience with the public, recognition of healthy boundaries within the workplace, ability to respond with equal care to board, staff colleagues, partner staff, volunteers, and the public.

▪ Proficient use of Microsoft Office (Word, Excel, PowerPoint, Outlook)

Receipting and banking experience (Basic Funder donor entry, receipting, deposits, petty cash tracking/management protocol).

▪ Ability to update website events page and ongoing content in Word Press.

▪ Excellent organization and prioritization skills.

High degree of initiative and ability to complete assigned tasks and responsibilities despite interruptions.

▪ Accuracy and attention to detail with a concern for quality.

Willingness to work collaboratively and assist with all aspects of operations in a small non-profit registered charity.

▪ Own transportation required.

Satisfactory police clearance, including vulnerable sector screening.

Working Conditions

  • • KFCACN is an equal opportunity employer that encourages people of colour, First Nations/Aboriginal individuals, newcomers and immigrants, members of the 2SLGBTQ+ community, people of all genders and abilities, and members of other underrepresented communities may apply.
  • • Employee health plan available after 3 months, six-month probation required.
  • • Verbal and written English is a requirement. Other languages such as French welcomed but not primary
  • • Hours of work are 8:30 a.m. to 4:30 p.m. Monday to Friday. Some early morning, evening and weekend hours are required.

Please submit a cover letter with resume to by 5:00 PM on Friday, April 16, 2021 for consideration. We would like to thank all for their interest but only applicants selected for an interview will be contacted.

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